Method of Transaction Security
To ensure the security of your credit card information when you pay for orders on this site, we use Secure Socket Layer (SSL) technology. Credit card information is not retained on this site; rather it is securely transferred to Sage Pay, a secure online payments provider.
Donatellos is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
1. The information we collect and how we use it
The direct marketing which Donatellos might want to send to you includes information about our existing or new products and services, special offers, promotions and competitions. Stores may also carry out local store marketing which may relate to specific offers, promotions and competitions from a Donatellos store which you have directly ordered from. Please be aware that the opt-in / opt-out contained on the Donatellos website (www.donatellos.ie) and/or applications relates solely to direct marketing which you may receive as a result of placing an order on the Donatellos website. You may also receive direct local store marketing from Donatellos Store which has obtained your details in the course of taking your order directly at their store (for example, when you attended in person or placed an order via the telephone). To opt-out of any local store marketing you must contact the Donatellos store directly or follow the opt-out instructions on the piece of direct marketing you have received. We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies“ and we obtain certain types of information when you access the Website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and enable us to provide features such as remembering your address. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser to prevent it from accepting them. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We may collect personal information about you if you choose to provide it in the Email Service section facility of this Web site. The information you provide will be used to assist us in improving the Web site and our products and services.
2. How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
3. Disclosure to 3rd parties
We do not sell, trade or rent your personal information to others. It is our policy not to pass e-mail addresses to any third parties without first obtaining your consent. We may provide aggregate statistics about users, traffic patterns and related site information to reputable third-parties, but these statistics will include no personally identifying information.
4. Your consent
If your order is not satisfactory please contact us on the day of delivery and we will make every effort to resolve the matter to your satisfaction.
We aim to get your complete order to you within 40 minutes in hot and tasty condition. If we have not done this please contact us on the day of delivery and we will make every effort to resolve the matter to your satisfaction.
How to Contact Donatellos